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QUESTIONS & ANSWERS

FREQUENTLY ASKED QUESTIONS

What is your order processing time?

We aim to process your order with in 1-3 working days, with shipping roughly taking 24-48 hours.

There may be small delays if orders fall on non-business working days and bank holidays.

Do you ship internationally?

Here at Heal In Style we believe in trying to get our unique products to the masses meaning that shipping Worldwide is crucial in our vision.

Shipping rates vary by location and are calculated at checkout. 

How can I return an item?

All items will be dispatched in eco-friendly packaging which can be reused to return any items. This will also contain a returns address.

Please note that any shipping costs are not covered by Heal In Style if any items need to be returned.

What happens if I need to change or cancel my order?

Please email us at in**@he*********.uk as quickly as possible and we will do our best to help cancel or adjust it, however, once an order is placed we cannot guarantee it’s cancellation.

My order says delivered but I haven’t received it yet, what should I do?

If your tracking states delivered, but you have not received anything - please reach out to us directly within 5 days of “delivered” status. We also recommend contacting the local post office or courier service, checking around the property and with neighbours.

My order hasn’t arrived yet, can you speed up the delivery process?

Once a shipment has left our warehouse, we don’t have control over how long it takes to arrive, and aren’t able to speed up the process. If a package stops tracking for more than 7 days for domestic delivery, or 20 days for international delivery - please do contact our care team at in**@he*********.uk

Will you restock items indicated as “out of stock?”

All items that are showing as "out of stock" will be restocked. Products that are being discontinued with be permentally removed from our website as to not cause any confusion.

DO YOU HAVE A QUERY?

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